Are the measures taken for vehicles that I will use for transport to airport /from airport?
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The passengers are carried with 50% capacity at public transport vehicles in accordance with the Ministry of Interior Circular, the seat order has been created according to the social distance order and the relevant warnings are adhered to the seats. In order to prevent affecting adversely from capacity decrease, the public transport trips are organized according to the flight timetable.
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To use mask in Public Transport and Airport Taxi Cooperative vehicles is mandatory.
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The hand sanitizers will be placed to the Public Transport and Airport Taxi Cooperative vehicles.
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The contactless payment option is available at Havaist, İstanbul Seyahat and Airport Taxi Cooperative vehicles.
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The vehicles are made prepared for next trip by disinfecting at the end of each trip. In addition, they are disinfected intensively maximum every three days.
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A trip where the passenger and driver where passenger and driver will be isolated from each other is made possible with a transparent plastic curtain applied to the Airport Taxi Cooperative vehicles.
Which kinds of measures are taken at the airport entrance for the departing passenger?
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Our guests are observed by health units in accordance with the social distance rule along the terminal entrance starting from the parking lot, in case of need, they are subjected to COVID-19 test.
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The parking lot is disinfected at certain periods.
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Except the passengers needed accompanying person, our guests who are not passenger are not allowed to enter to the terminal.
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Our guests can enter to the terminal by stepping on special disinfected mat.
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Our guest’s baggages are disinfected at terminal entrance and the disinfected baggages are labelled.
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The passenger without mask are not taken to the terminal, our guests who don’t accept to use mask are not accepted to the terminal building and aircraft.
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It is paid attention that the children are under supervision of the adult.
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The thermal camera and body temperature measurements are carried out at the entrance. The electronic temperature measurement is also carried out check-in desk and final ticket check.
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İGA Hygiene team reminds hygiene and social distance rules to our guests.
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The hygiene kit automats are positioned inside of the terminal.
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The social distance warning announces are repeated frequently throughout terminal.
Which kinds of measures are taken at the airport entrance for arriving and transfer passengers?
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Our guests departing from international lines are followed up with thermal cameras by the Ministry of Health-Border Health Unit, in case of need; our guests are subjected to COVID-19 test.
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The pandemic help desks containing quarantine rooms have been created inside of the terminal building.
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If the COVID-19 test is positive, the foreign passengers are referred to private hospitals and Turkish citizen passengers are referred to state hospitals by the Ministry of Health.
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The ECAC (single point security) application used by our guests who transfer from Europe to European countries has been cancelled during pandemic.
Will the hand sanitizers be available in the airport?
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The hand sanitizer machines are made available for our guest at various points at the terminal entrance, security and check-in points, passenger waiting lounges, food- beverage courts, aircraft boarding gates and following routes throughout the terminal.
How will the social distance rule be ensured at security checkpoints?
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In accordance with the social distance rule, the warning images have been placed before security checkpoints at tailing zone. In addition, the protection of the social distance is ensured by opening non-adjacent security lines.
How will the rules (operations such as pat down search) be applied at security checkpoints and how will the hygiene be ensured?
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All security checkpoints equipments are disinfected periodically and our personnel working at checkpoints use gloves, mask and face shield within the scope of PPE.
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In case of giving alarm when the passenger or personnel pass through Door Type Metal Detector (DTMD) at terminal and sterilized lounge entrances, they pass through DTMD for second time and if give alarm again, the passenger or personnel are searched with Hand Type Metal Detector.
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In the event that the suspicion is continued in despite of all search, target pat-down search is made by using gloves and after search, the gloves is replaced.
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The passenger and personnel whom give alarm randomly when pass through DTMD are checked with ETD or Security Scanner.
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The use of hand search for baggage at our devices with explosive detection system (EDS) equipment feature is limited as minimum.
Will the disinfection products subject to liquid restriction due to the high alcohol level be allowed for the cabin?
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Within the scope of SHGM's Bulletin titled Aviation Safety Legislation and Practices published under Covid-19 measures, the products such as cologne, disinfectant and cleaning gel (SAJ) that are 100 milliliters and below which are not allowed to carry
in the aircraft cabin due to the high alcohol level are accepted to the flight regardless their alcohol level.
Which kinds of measures are taken in order to protect social distance in common areas?
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In our airport which has the greatest and largest terminal of the World under one roof, the social distance markings have been made on the floor with foot print labels at all areas (security points, check-in, passport, food-beverage courts, sterilized lounges, passenger bridges, boarding, around baggage claim carousels, ticket sales zones, ATM’s etc.) from entrance to the exit.
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The elevators have been marked and labelled in the manner that will work with maximum %30 capacity and the people will not come face to face.
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The desks at check-in counters and passport counters are opened by leaving one interval.
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The measures have been taken with plexiglass barrier application at areas such as check-in counter, passport, tax office, exchange offices, information desks, commercial areas, boarding gates, boarding counters, ATM’s, food and beverage courts etc.
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For the buggy service inside of the terminal, the separators have been placed between seats.
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At restrooms, the plexiglass separators have been placed to the urinals and sinks at human height level.
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The sitting areas have been organized according to the social distance and the warning labels intended for proper use have been adhered.
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For boarding process, the contactless process is made available for our guest by providing scanning of boarding card by themselves and the plexiglass barrier have been placed to the boarding kiosks.
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The children playgrounds have been closed during this process.
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The measures intended for protection of social distance at smoking rooms, mosque and prayer rooms have been taken.
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The disposable materials have been placed in order to prevent contacting with a finger to the kiosk and touch screens.
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All gates throughout the terminal have been become to sensor, automatic openable/closable gates.
How the cleaning and ventilation are done in the airport under Covid-19 measures?
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The hand sanitizer machines have been placed to various points throughout terminal.
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The cleaning and disinfection frequencies of the general areas and the places where there high hand contact (check-in counters, toilet, carpets, sitting areas, baggage trolleys, railings, bands, self check-in etc.) have been increased.
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The elevators, escalators-travellators and all closed areas are disinfected periodically, the passenger bridges are disinfected after each flight and the electrical vehicles, trolley, wheelchairs and all kinds of wheeled vehicles are disinfected after each use.
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The air circulation between the places throughout the terminal is prevented.
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The filter cleaning operations at air conditioning plants are made with the products preventing organism formation and the maintenance period has been decrease from 6 months to 3 months.
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The ventilation frequencies throughout the terminal have been increased, the fresh air cycle has been maximized.
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In order to prevent risks for municipal water, the chlorine ratio has been increased.
Where can I throw away of material waste such as masks and gloves in the airport?
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The waste bins that you can throw away personal hygiene material wastes such as disposable mask, gloves are available. These wastes are kept in closed manner in the temporary waste storage for at least 72 hours without being combined with others, and
then delivered to the municipalities as other waste.
Does the airport have pos machines that I can make contactless payment?
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The waste bins that you can throw away personal hygiene material wastes such as disposable mask, gloves are available. These wastes are kept in closed manner in the temporary waste storage for at least 72 hours without being combined with others, and
then delivered to the municipalities as other waste.
Which kinds of measures are taken for food and beverage areas under coronavirus measures?
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In food and beverage courts, the table layout appropriate for social distance are organized in the manner that the distance between the tables will be 2 meters.
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The packaged products have been increased instead of open buffet.
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For service, the disposable products such as fork, spoon and knife, spice, glass etc. have been made available for guests.
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Automatic sensor sanitizers have been place in front of cash desks.
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The menu boards and digital screens have been positioned instead of printed menu.
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The tables and chairs are cleaned at certain intervals as well as they are also disinfected with cleaners containing at least 70% alcohol after each use.
Will use of the tester product continue in the shopping areas?
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The use of testers for open tasting product group at food & beverage and shopping areas and the products such as makeup and skin care has been cancelled.
Which kinds of measures are taken for personnel?
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Our personnel working in our airport are obliged to use mask. In addition, our personnel who contact face to face with our guests are also obliged to use sterile gloves, protective glasses, face shield, protective overall, galosh and cap.
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In order to eliminate contact, the door hold apparatus and finger protector are used.
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Also, the hand sanitizers have been placed to place of duty and rest areas of our personnel.
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All of our personnel receive hygiene and sanitation trainings.
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The thermal camera and body temperature measurements are also carried out at personnel entrances.
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The return-to-work examinations of our personnel who will go back to work after leave/report are made, our personnel diagnosed as possible case and positive COVID after examination are referred to the hospital.
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The tools and equipment used by our personnel are disinfected at the beginning and ending of each shift.
Which kinds of measures are taken by airlines?
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The passengers are settled to the aircraft without exceeding occupancy rate in accordance with social distance rule under Coronavirus precautions.
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The magazines, brochures and printed publications put into seat pocket have been removed.
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The disposable personal hygiene material wastes available in the aircraft are managed by the Ground Handling Company in accordance with the Ministry of Environment and Urbanization Circular.
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The aircrafts, surfaces of the aircrafts and all kinds of tools, equipment and goods in the aircrafts are cleaned with water and detergent at least every 8 hours during a day and at the end of the day when the planes are not in use.
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The flight and cabin crew use appropriate personal protective equipment.
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In the event that any passenger shows disease symptoms during the flight, the cabin personnel will take pandemic control measures, the subject will be informed by the pilot to the tower and by tower to the airport health inspection center.
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The cabin baggage is not accepted during the flight, the properties are limited with laptops, hand bag, briefcase and baby properties and the passengers are directed to give other properties during check-in.
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The passengers should submit their health information to the relevant airlines. In case of false statement, the penal sanctions are imposed and the passengers are not accepted to the flight.
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The ground handling companies affiliated to the airlines disinfect the passenger buses after each trip.
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The markings have been made in order to ensure social distance in the passenger buses working between aircraft and terminal.
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The relevant personnel follow up whether the passengers walk according to the social distance or not.
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All baggage arriving from abroad is disinfected under the aircraft, information label indicating that it is disinfected is adhered and only the baggage with this label is sent to the baggage system.
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The arriving flight baggages are thrown to the band at 1 meter intervals.
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The wheelchairs used in the handicapped passenger service are disinfected after each service.
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The additional disinfection operations are carried out for baby carriage, disabled chair etc. taken at the aircraft door.
How early should I get to the airport? How long do the procedures take?
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PCR tests at the airport’s testing center take between 2 and 4 hours in average. However, it may take up to 6 and 8 hours due to various reasons such as the need to rerun a test, system failure etc. Hence passengers are advised to get their PCR test done
48 hours in advance of their flight, at a hospital that has an authorized laboratory, so as to prevent any adverse outcomes on the passenger’s part in case of a disruption.
What steps need be taken with the barcode number given to passengers by the testing center?
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Passengers are required to get an individual barcode number after sampling. This barcode is used to track and follow-up the test registration, test run and result delivery procedures. Test results can be viewed on e-Pulse app by entering this barcode
and your Turkish ID number. There is no need to have an account on e-Pulse app to view the results.
How can I get access to my test results? What steps need by taken if my test results cannot be viewed/retrieved on e-Pulse app?
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Another means to get your test results is to visit
https://enabiz.gov.tr/PcrTestSonuc/Index. Besides, arrangements have been made to enable passengers obtain
their results at the registration desk.
How can non-Turkish passengers get to their results if they do not have an e-Government password?
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Non-Turkish passengers can get to their results at
https://enabiz.gov.tr/PcrTestSonuc/Index. Non-Turkish passengers may also check their test results on
e-Pulse app by entering their barcode number and the last 4 digits of their passport number. Besides, arrangements have been made to enable passengers obtain their results at the registration desk.
Do I have to pay in cash or by credit card?
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As for the time being, payments at the airport can be done either in cash or by credit card.
Can arriving passengers also get tested if they wish to do so?
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As instructed by the Turkish Ministry of Health, testing is applied only to departing passengers upon presentation of their flight ticket and passport.
In which languages are test results published?
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Test results are issued in Turkish and English.
Can tests be done 24/7?
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The Covid-19 PCR Testing Center at Istanbul Airport is operated 24/7.
Which place and which phone number should I contact for details and questions when the Health of Ministry, General Directorate of Public Health and Istanbul Provincial Directorate of Health cannot be reached?
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Our citizens can get the information they need from the mentioned public institutions by phone or the internet; or call the Ministry of Health Hotline (184).
Is PCR testing also available for guests who do not have a flight?
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One of the criteria to become eligible for PCR testing at the airport’s international terminal is to have a flight ticket. Hence, PCR testing is not available for guests who do not have a flight.
If PCR testing is available for only persons who have a flight, does this mean that passengers with a domestic flight can also get tested?
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PCR testing is not mandatory for domestic flight passengers. Hence there is no need for these passengers to get tested.
List of available test centers
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Apart from Istanbul Airport, testing can be done at the test centers of all public and private hospitals located within the provincial borders of Istanbul.
List of countries that request testing
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We have no knowledge of a list of countries that request or accept testing. Please be advised to contact the representation office and airline companies of the relevant countries.
Can I board the plane before my test results are out?
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This is at the sole discretion of the airline company.
The Ministry of Health Hotline (184) can be called in case of emergency.