Certificates and Awards

January 2021 – Accessibility Certificate


The Istanbul Provincial Directorate commission carried out inspections in accordance with the accessibility criteria set in national and international quality standards in categories such as pedestrian pavements, building entrances including parking lots, indoor vertical circulation, indoor horizontal circulation, toilets, guidance, and signs in the Accessibility Monitoring and Inspection form. Proven to have provided the necessary conditions, Istanbul Airport was entitled to receive the "Accessibility Certificate" given by the Provincial Directorate of Family, Labor and Social Services.

March 2021 - Accessible Workplace Award


Istanbul Airport was selected as the winner in the Accessible Workplace category at the Turkey Accessibility Awards organized by the Ministry of Family, Labor and Social Services.

June 2021 - The Most Diverse and Inclusive Customer Experience


At the "CX Awards Turkey - Customer Experience Awards 2021", attended by leading brands from many industries from health to finance, technology to insurance, Istanbul Airport was deemed worthy of a gold award for all İGA Cares accessibility services.

June 2021 - En İyi Teknoloji Kullanımı (AI/VR /AR/Speech Analytics/Text Analytics)

With Loud Steps developed within the Istanbul Airport mobile application for the independent travel experience of visually impaired guests at the airport, offering indoor navigation service, and the single-lane Accessible Route practice offered in the departing passenger area at the Domestic Terminal, Istanbul Airport got the gold award at the "CX Awards Turkey - Customer Experience Awards 2021".