iGA Istanbul Airport Becomes the First in Europe to Attain ACI Level 5 for Customer Experience

iGA Istanbul Airport has achieved a significant milestone by becoming the first airport in Europe to reach Level 5 in ACI’s Airport Customer Experience Accreditation program. This top-tier accreditation demonstrates that passenger experience is not only a strategic priority but also a core value embedded across the entire organization.

The evaluation highlighted iGA’s holistic approach to managing the end-to-end passenger journey, the effective use of feedback mechanisms, and the strong emphasis placed on quality at every touchpoint. Commenting on the achievement, iGA management emphasized: “This result, which reflects our focus on sustainable excellence in passenger satisfaction, is a tangible recognition of our innovative, service-oriented approach on a global scale.”