FAQ

Transportation

You can access our airport using public transport, private car, or taxi. For public transportation options, please visit <a href="/en/airport/airport-transportation/" title="Airport Transportation" class="hyperlink">Airport Transportation</a><a href="/en/passenger/transport/public-transport?locale=en"></a> and for private vehicle transportation, visit <a href="/en/passenger/transport/driving-direction?locale=en" class="hyperlink">https://www.istairport.com/en/passenger/transport/driving-direction</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/dOazgYBWO-o" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

You can use public transportation or a taxi to reach the city center. For transportation options, please visit HAVAİST at; <a href="https://hava.ist/" class="hyperlink">https://hava.ist</a> and İETT at <a href="https://www.iett.istanbul/" class="hyperlink">https://www.iett.istanbul</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/wuDY8t5McJY" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

For information about HAVAİST bus schedules, visit <a rel="noopener" href="https://www.hava.ist/en" target="_blank" class="hyperlink">https://hava.ist</a>. The transport floor, where HAVAİST and İETT buses depart from, can be accessed from floor -2, which can be reached by using the elevators located in front of the arrival and departure entrance gates, and following the "Transport Floor" signs. <iframe width="560" height="315" src="https://www.youtube.com/embed/JbrNMi50ueE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

Payments can be made in cash at ticket counters or designated intermediate stops or by debit/credit card in the vehicle. You can also obtain a QR code before boarding by making an online payment through the HAVAİST mobile application or the <a rel="noopener" href="https://hava.ist/en" target="_blank" class="hyperlink">hava.ist</a> website and use this code when boarding. <iframe width="560" height="315" src="https://www.youtube.com/embed/RtDcZc4oz5I" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

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Parking

The airport parking area, which has a capacity for 40,000 cars, offers parking, valet, and car maintenance services. Central services, such as car wash, car detailing, tire change and storage, mini maintenance, and various other authorized services, are provided. You can find more detailed information about our airport parking facilities at <a href="/en/airport/airport-transportation/airport-carpark/" title="Car Park & Valet" class="hyperlink">Car Park & Valet</a>.

Get pricing information by entering the dates on which you are going to leave your vehicle, in the <a href="/en/airport/airport-transportation/airport-carpark/" title="Car Park & Valet" class="hyperlink">Car Park & Valet</a> section of our website. These rates are determined in line with the parking fees established by the DHMI (General Directorate of State Airports Authority) Public-Private Partnership (KÖİ).

Parking fees can be paid in cash or by credit card using the manual payment devices on floor P3 of the red and purple parking lots, as well as the 30 automatic payment devices located next to the moving walkways on floor P5, at the L02 axis near the P2 exit points, and next to the elevators on the P6 terrace. Alternatively, credit card payments can be made at the information desks on the departures floor or through the Istanbul Airport mobile application.

Currently, our parking area does not offer a reservation system

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Security

The X-ray scanners used at Istanbul Airport are only used to inspect your belongings. Alternative scanning systems (door-type and handheld detectors) do not rely on X-ray technology.

You can choose an alternative scanning method (pat-down search, in-cabin search) as determined by the checkpoint staff.

In line with airport regulations, security checks for children classified as special category passengers, can be conducted by a pat-down search.

Security checks for special category passengers, such as children, pregnant women, and those who use cardiac pacemakers, can be conducted through a pat-down search. <iframe width="560" height="315" src="https://www.youtube.com/embed/8_Ydg1dxdVA" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

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Baggage Procedures

Please consult your airline for information about taking products purchased in the Duty Free area, into the aircraft cabin.

If there is no fluid inside the ice pack, it can be taken onboard as cabin baggage, without being subject to any liquid restrictions.

Oversized or irregular-shaped baggage must be scanned at the oversized baggage X-ray machine at entrance gate number 7. Please contact your airline company prior to your arrival at the airport, as oversized baggage can be sent to the hold via the oversized baggage counters at check-in islands C, E, G, L, N, and R.

In accordance with the National Civil Aviation Security Program, professional camera film is inspected using special Changing Tents. If no Changing Tent is available, the film must be scanned by the security device, with consent from the owner; if no consent is given, the film will not be permitted to pass.

If official documents, such as driving licenses, passports, or identity cards, are not found inside another item, such as a purse, they are forwarded to the Airport Police Department. In this situation, you can submit a claim to the Airport Police by calling <a href="tel:+904441442" class="hyperlink">444 1 442</a>, or by visiting the airport in person to inquire about your documents. If your important documents are found in the terminal, they will be taken to the Lost and Found Property Office. In this case, complete the lost property form available on our website at <a href="/en/services/discover/lost-and-found-inquiry-form/" title="Lost and Found Services" class="hyperlink">Lost and Found Services</a>, contact our call center on <a href="tel:+904441442" class="hyperlink">444 1 442</a>, or submit a query on our WhatsApp line on <a href="tel:+904441442" class="hyperlink">444 1 442</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/-qVATOsBESo" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

Landside: There are two baggage storage areas on the departures floor, with baggage storage lockers, which are subject to the applicable fees. The updated 2024 rates for baggage lockers on the Domestic and International Arrivals Floor are shown below: <ul> <li>Small-sized Bag (duty-free): TRY 90 for 24 hours,</li> <li>Medium-sized Baggage (cabin-sized bag): TRY 115 for 24 hours,</li> <li>Large-sized Baggage (Maximum size hold baggage): TRY 240 for 24 hours,</li> <li>XL-sized Baggage (TV, surfboard, bicycle, etc.): TRY 300 for 24 hours.</li> <li>XXL-sized Baggage: TRY 375 for 24 hours.</li> </ul> The updated 2024 price structure for baggage lockers, located at Gates 1 and 6 on the Departures Floor, is as follows: <ul> <li>Small size: TRY 90 for 24 hours,</li> <li>Medium size: TRY 115 for 24 hours,</li> <li>Large size: TRY 240 for 24 hours,</li> <li>XL size: TRY 300 for 24 hours,</li> </ul> You can access the location of these areas using our airport map (<a href="/en/airport/maps/airport-map/" title="Airport Map" class="hyperlink">Airport Map</a>) or by using the Istanbul Airport mobile application.

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Check-in Procedures

All of our check-in counters can accommodate passengers with reduced mobility. The decision to appoint special check-in counters for families, elderly passengers, or passengers with reduced mobility is the responsibility of the airline company. Currently, Turkish Airlines offers this service at our airport. <iframe width="560" height="315" src="https://www.youtube.com/embed/tGUtp8_GzYw" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

If the airline has an online check-in counter, you can check your bags in there without having to join the general check-in queue.

Accessibility

If the airline has an online check-in counter, you can check your bags in there without having to join the general check-in queue.

We offer a wide range of services and facilities to assist guests with special requirements (e.g. pregnant women, disabled or elderly passengers) to navigate the airport procedures. For more information about these services and facilities, please visit <a href="/en/flights/airport-guides/iga-cares-accessibility/" title="iGA Cares" class="hyperlink">iGA Cares</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/1-bQzGhRdoE" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

Accessible restrooms for passengers with reduced mobility are available at each restroom area throughout our airport. Our restrooms feature sensor-activated doors and audible occupied/vacant notifications, and they can be locked from the inside with a button. In addition, five of our accessible restrooms feature commode wheelchairs: <ul> <li>Arrivals floor, check-in area, opposite check-in island E,</li> <li>Departures floor, after passport control, opposite Gate A2,</li> <li>Departures floor, after passport control, opposite Gate B1,</li> <li>Departures floor, after passport control, between Gates D2-D4,</li> <li>Departures floor, after passport control, opposite Gate F1.</li> </ul> <iframe width="560" height="315" src="https://www.youtube.com/embed/T3B5ETr0xCQ" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

The airport parking area offers a total of 910 disabled parking spaces, conveniently located near the entrance gates on each floor. Accessible toilets are also available in the parking area. Once you have parked your car in the parking area: <ul> <li>you can access Gate 1 from the turquoise parking lot, floor P5,</li> <li>Gates 1 and 3 from the purple parking lot, floor P5,</li> <li>and Gate 7 from the red and blue parking lot, floor P5, using the moving walkway.</li> </ul> In accordance with the parking fees and application principles of the Public Private Cooperation (PPP) tariff published by the General Directorate of State Airports Authority (DHMI); disabled guests who wish to use our parking facility free of charge for up to a maximum of 15 days, are required to be in the vehicle in person and be able to present the documents proving their disability (disabled identity card issued by the relevant ministry, disability report or disabled registered vehicle license issued in their name). <iframe width="560" height="315" src="https://www.youtube.com/embed/ODFJtt4qFBw" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

The accessible route with tactile paving, is available at entrances 1, 3, and 7, extending from the side entrances to the help desk. Similarly, the accessible route extends from the international and domestic baggage claim areas to the arrivals area exit and entry points. The accessible route is a sophisticated application featuring tactile paving and available in the domestic departures area of the terminal and was designed to assist visually-impaired passengers to travel independently through the airport. The accessible route conveniently extends towards the check-in counters, the second security checkpoint and the boarding gates through entrance gates 1 or 3. The accessible route features a single-lane tactile surface, extending along a primary route with specialized warning surfaces to indicate boarding gates and restroom areas. The 'Loud Steps' feature in the maps section of the iGA Istanbul Airport mobile app, offers voice guidance to assist you in navigating your route in the airport, and to receive information about your surroundings, by holding your phone in the direction you'd like to go. <iframe width="560" height="315" src="https://www.youtube.com/embed/H1s8DaEUs_Q" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

For information, and to access the Very Special Guest Room, contact us using the assistance call phones at the terminal entrance, at the Information Desks, through the call center (<a href="tel:+904441442" class="hyperlink">444 1 442</a>), or by emailing us on <a href="mailto:customercare@igairport.aero" class="hyperlink">customercare@igairport.aero</a>. If you wish to use the Very Special Guest room, please present your Very Special Guest card together with your boarding pass to the staff member at the entrance. If you wish to use the Buggy shuttle service, please present your Very Special Guest Card to the staff at the Buggy stops. The Very Special Guest card entitles you and one companion to enjoy complimentary Buggy shuttle service. <iframe width="560" height="315" src="https://www.youtube.com/embed/6oQnu22Cunw" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

Wheelchair users with limited mobility have the option to use accessible taxis, İETT buses, and HAVAİST accessible midibuses. To book an accessible taxi, passengers can make a reservation by contacting the taxi desk or using the airport taxi contact details that can be found at the reception in the arrivals area. (Taxi contact number: <a href="tel:08507807734" class="hyperlink">0850 780 7734</a>) Passengers who prefer to use the HAVAİST accessible midibuses to travel to the city center, can find the HAVAİST contact details in the airport terminal, or they can notify the HAVAİST staff situated on the transportation floor of the airport. Passengers traveling from the airport to the city center, must reserve transportation at least one hour in advance; passengers traveling from the city center to the airport, must make a reservation at least six hours in advance. Email: <a href="/”mailto:info@hava.ist”?locale=en" class="hyperlink">info@hava.ist</a> - Call center: <a href="tel:08508883334" class="hyperlink">0850 888 33 34</a>

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iGA Pass

Information about the iGA Pass Membership Package can be found on <a href="https://igapass.com/" class="hyperlink">https://igapass.com</a>.

The iGA Pass is currently only valid at Istanbul Airport.

Three service and sales points are located on the departures floor. These Passenger Service Points are located at counter D in the domestic area, and counter M in the international area. A third Passenger Service Point is located next to the Information Desk after passport control.

The iGA Lounge is located on the international departures floor. The iGA Lounge locations can be accessed on the <a href="/en/airport/maps/airport-map/" title="Airport Map" class="hyperlink">Airport Map</a><a href="/en/passenger/airport-guide/airport-map?locale=en"></a> or via our Istanbul Airport mobile application.

The Buggy shuttle service operates in the international and domestic departure areas, using vehicles that can carry 3-5 people, and provides a convenient means for passengers to reach the aircraft boarding gate. The Buggy service offers four departure points, with three in the international area, and one in the domestic area. International area: North Stop - located at the bottom of the stairs, near Gate D in the international departures area. West stop: opposite Gate C1 on the International Departures floor. East stop: opposite Gate E1 on the International Departures floor. In the domestic area: Domestic area stop - directly opposite the stairs, on the lower level, in the domestic departures area. To make use of the Buggy shuttle service, please go to the Buggy stops, which can be found on the map on the Istanbul Airport mobile application. The available services are as follows <ul> <li>International area, western route and International area, eastern route, towards international boarding gates A, B, C, E, and F,</li> <li>International area, northern route, towards international boarding gate D,</li> <li>Domestic area Buggy stop towards the domestic boarding gate,</li> </ul> Choose the relevant Buggy stop based on which boarding gate you need to go to.

The iGA Meet and Greet service, available to arriving, departing, and transfer passengers, can be accessed in both the international and domestic areas. For departing passengers; <ul> <li>Airport assistant</li> <li>Porter service</li> <li>Priority check-in</li> <li>iGA Fast Track service</li> <li>Escort to aircraft door</li> <li>Use of iGA Lounge</li> <li>Buggy reserved for the passenger</li> </ul> For arriving passengers: <ul> <li>Airport assistant</li> <li>Porter service</li> <li>Buggy reserved for the passenger</li> <li>iGA Fast Track service</li> <li>Escort to the transfer vehicle</li> </ul> For transfer passengers: <ul> <li>Met by a personal assistant at the arrivals gate (on a designated Buggy)</li> <li>Porter service</li> <li>Use of iGA Fast Track at the passport control point</li> <li>Access to the iGA Lounge</li> <li>Escort to the departure flight gate (on a designated Buggy)</li> <li>Service and package fees can be accessed through the https://igapass.com website or the İstanbul Airport mobile application.</li> </ul>

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Other

In order for your pet to travel with you, you will need to take your pet through the relevant security checkpoints. More detailed information about this can be found at <a href="https://www.ticaret.gov.tr/gumruk-islemleri/sikca-sorulan-sorular/bireysel/yolcu-beraberinde-getirilen-hayvanlar" class="hyperlink">https://www.ticaret.gov.tr/gumruk-islemleri/sikca-sorulan-sorular/bireysel/yolcu-beraberinde-getirilen-hayvanlar</a> However, it is recommended that you contact your airline for the current requirements regarding pet transportation

Passengers are advised to check-in at least 3 hours prior to departure for international flights, and at least 2 hours prior to departure for domestic flights.

Current departures information can be accessed on the <a href="/en/flights/airport-guides/departing-passenger-guide/" title="Departing Passenger Services" class="hyperlink">Departing Passenger Services</a> page, while arrivals information can be accessed on the <a href="/en/flights/airport-guides/arrival-passenger-guide/" title="Arrival Passenger Guide" class="hyperlink">Arrival Passenger Guide</a> page. Alternatively, you can follow current flight information on the Istanbul Airport mobile application. Passengers can receive real-time updates regarding their flights, through notifications on their mobile device, by locating their flight on our mobile app, and selecting the 'follow my flight' option. Passengers can also get current flight information by contacting our call center on <a href="tel:+904441442" class="hyperlink">444 1 442</a> or by using our WhatsApp line on <a href="http://wa.me/905495633434" class="hyperlink">+90 549 563 34 34</a>.

iGA Istanbul Airport offers guests one hour of complimentary Wi-Fi service. This service can be accessed via SMS or on presentation of your passport number. Access via SMS: <ul> <li>Click on mobile access.</li> <li>Select the flag corresponding to your country code and enter your telephone number without the area code. Accept the agreement and click on 'Enter'.</li> <li>Enter the SMS code that is sent to your cell phone, and then click on Continue.</li> </ul> Access with Passport Number: <ul> <li>Use the kiosk to verify your passport details, and take note of the code generated that you will use as your password.</li> <li>Connect to the airport Wi-Fi on your phone and select 'Enter with Passport' on the displayed page.</li> <li>Enter your passport number and the code received from the kiosk. Accept the agreement and select 'Enter'.</li> </ul> Find the Wi-Fi kiosks by accessing our website or using the map feature on the iGA Istanbul Airport mobile application. If you encounter any issues using the Wi-Fi service, support is available on <a href="tel:+904440145" class="hyperlink">444 01 45</a>. <iframe width="560" height="315" src="https://www.youtube.com/embed/C9_yj0SQg4Q" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen=""></iframe>

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FAQ

What transport can I use to access the airport?

How can I get to the city center from the Airport?

Where do HAVAİST buses depart from?

How do I make payment for the HAVAİST buses?

Which IETT buses can I use to access to the airport?

From where can I learn bus fares?

Can I get to the airport by subway?

What services are offered at the airport parking area?

Where can I find information about parking fees?

What payment methods are accepted at the parking facilities?

Can I reserve a parking space in advance?

How do I purchase a subscription for the Parking area?

Is there a car wash service in your parking area?

Does your parking facility offer a valet service?

Where are the valet pick-up and delivery points located?

How much is the valet service at the airport?

My car has broken down/its battery has run down in the parking area; what can I do?

Does the X-Ray scanner pose any health risks?

If asked to pass through the security scanner, can I request an alternative scanning method?

Are children required to pass through the security scanner?

I am pregnant / I use a cardiac pacemaker. Am I required to go through the X-Ray scanner or metal detector?

What items are permitted through the security checkpoint at the airport?

Can I see the image produced by the X-ray scanner?

Can my infant's car seat be put through the security checkpoint for use on the aircraft?

Are biometric passport checkpoints available?

Am I allowed to carry the products I purchased in the Duty Free area into the aircraft cabin?

Can I carry an ice pack or cooler bag?

What is the procedure for oversized baggage?

Does the security scan affect camera film?

How do I travel with a firearm?

What if my belongings are rejected during the security check?

Am I permitted to carry electronic and electrical devices, such as laptops, MP3 players, or portable DVD players?

Am I permitted to carry an electronic cigarette in my carry-on baggage?

Can I carry breast milk even if I am traveling without my baby?

Am I permitted to carry liquid baby formula, prepared milk, soy milk, rice milk, or sterilized water in the cabin?

How can I retrieve personal belongings that were confiscated prior to my return flight?

Am I permitted to carry medication in my hand baggage?

An I permitted to transport human tissue (embryo, organ, etc) in the cabin?

Am I permitted to carry insulin and hypodermic syringes in my hand baggage?

What is my free baggage allowance?

I have left my belongings in the terminal. What should I do?

My baggage or lost property has been located. Where can I collect them from?

Where is the Lost and Found Property Office, and how can I access it?

I was unable to retrieve my baggage, or I forgot to collect my baggage from the baggage claim carousel. What should I do?

How long is lost property held at the Lost and Found Property Office?

Why are food and drink at the Lost and Found Property Office destroyed?

How can I retrieve belongings that I left on the aircraft?

My baggage has arrived damaged. What should I do?

I have lost my official documents, such as my ID card, passport, green card, etc. What should I do?

Where can I store my baggage?

Is there a fee to use the baggage trolleys at the airport?

Does the airport offer a porter service?

Are there designated check-in counters for families, elderly passengers, or passengers with reduced mobility?

If I check-in online, can I check my bags in without waiting in line?

Are there designated check-in counters for families, elderly passengers, or passengers with reduced mobility?

If I check-in online, can I check my bags in without waiting in line?

What services are available for passengers with special needs?

Does the airport have restrooms for passengers with reduced mobility?

Is it possible to pass through the security checkpoint with my wheelchair?

Do the parking areas offer designated parking spaces for passengers with disabilities?

Are disabled passengers entitled to complimentary parking facilities?

Does the airport provide an accessible route for visually-impaired passengers?

Are disabled and pregnant passengers eligible to use a priority pass at security and passport checkpoints in the airport?

How can I receive assistance services at the airport?

Where can I get a Sunflower Lanyard, for passengers with disabilities?

Do I have to submit a medical report to prove my eligibility for the Sunflower Lanyard?

Am I entitled to priority assistance at the security checkpoints if I use my Sunflower Lanyard?

Can I use the Sunflower Lanyard at other airports?

How can I apply for the Very Special Guest Card offered through the Accessible Airport program?

Where do I collect the Very Special Guest Card offered under the Accessible Airport program?

Do I need to present my medical report every time I use the Very Special Guest Card?

What services am I entitled to with the Very Special Guest Card?

Can I make a reservation for the Very Special Guest Room service?

What facilities does the Very Special Guest Room offer?

What is the seating capacity of the Very Special Guest room?

Where are the Special Passenger Service Points located at the airport?

Which passengers are eligible to use the Special Passenger Service Points offered at the airport?

Does iGA Istanbul Airport offer priority services for elderly passengers?

What services are provided for passengers with invisible disabilities, such as dementia or Alzheimer's disease, who may require a quieter waiting area?