29/05/2025
a passenger arrived at new istanbul airport and reclaim his baggage a passenger arrived at new istanbul airport and reclaim his baggage
Arrival Passenger Guide

Child and Family-Friendly Airport

As part of the travel experience we provide to customers of various age groups, we have integrated numerous new projects after researching the challenges experienced by families with children prior to the trip. We offer extra services such as playgrounds with five different themes on a total area of 700 square metres within the airport, free buggy rides for passengers with children up to the age of 2 years, both on and off the plane, and we provide a special parking area for families with children as well as a special entrance gate.

Family First Parking Spaces

 

Priority parking spaces for families with children are conveniently situated near terminal entrance gates and elevators in the parking area.

 

 

Location:

 

  1. Green Parking Lot P5​
  2. Red Parking Lot P5

Family Priority Security Checkpoints

 

Designated Family First Passes are available at security checkpoints for guests with children aged 0-5 years.

 

 

Location:

 

1) Departures Floor, entrance 1
2) Domestic Floor, entrance 1 
3) International departures floor, international passport checkpoint

 

Infant Care Facilities

 

Our Infant Care Rooms provide nursing chairs, changing tables, and hot water dispensers for families traveling with young children.

 

Locations of Infant Care Rooms on the Departures Floor

 

  1. Departures floor, check-in area, restroom area behind Check-in Island B
  2. Departures floor, after the international passport checkpoint, before Gate D, at the restroom area across from iGA Sleepod
  3. Departures floor, after the International Passport Checkpoint, in Gate A area, inside the children's playground opposite Gate A6
  4. Departures Floor, after the International Passport Checkpoint, Gate B area, opposite Gate B3B, inside the children's playground.
  5. Departures Floor, after the International Passport Checkpoint, Gate D area, next to Gate D2, inside the children's playground
  6. Departures floor, after the International Passport Checkpoint, Gate F area, next to Gate F5, inside the children's playground
  7. Departures floor, after the Domestic Passport Checkpoint, Gate G area, opposite Gate G5, inside the children's playground

 

Locations of Infant Care Rooms on the Arrivals Floor

 

  1. Arrivals floor, after the Baggage Claim Hall, the restroom area opposite Terminal Entrance Gate 12
  2. International arrivals floor, restroom area near the International Transit Pass

Children's Playgrounds

 

For an enjoyable airport experience, children's playgrounds designed in different themes, are available at both the boarding gates and the check-in area.

Where Can I Find Kids Playgrounds?

Cigaland Forest

Domestic Airside - Gate G5

Map
Cigaland Space

International Airside - Gate A6

Map
Cigaland Sea

International Airside - Gate B4

Map
Cigaland Sky

International Airside - Gate D2

Map
Cigaland Ice

International Airside - Gate F9

Map
Playground

Departures Landside - 5-6 Ticket Sale Offices

Map
Playground

Departures Landside - N Check-in Counter

Map
Playground

Departures Landside - C-D Check-in Counter

Map
Playground

International Airside - Gates B8-B9

Map
Playland

International Airside - Opposite Sleepod

Map
Playland

Domestic Airside - Gate G2

Map

Infant Care Facilities

 

Infant care rooms are available for guests who wish to feed and change their babies. The Infant Care Rooms feature feeding chairs and baby changing units.

Where Can I Find Infant Care Rooms?

Departures Floor

Restroom Area, Check-in Island B

Map
International

Flight Gate D, restroom area opposite iGA Sleepod

Map
International

Children's playground, Gate A6

Map
International

Children's playground, Gate D2

Map
International

Children's playground, Gate F5

Map
Domestic

Children's playground, Gate G5

Map

Strollers

 

Guests who check their strollers into the aircraft hold can make use of strollers, available free of charge, from passport control to the flight gates; while arriving passengers can make use of these strollers from the flight gates to the baggage collection points.

 

Children's Train

 

The iGA Children's Train, located in the domestic departures area, comprises four carriages which can each accommodate two people, providing a complimentary service to families with children.

 

As part of our safety measures, seat belts must be worn on the trains, and the trains are disinfected after each use.

Strollers

International

Left after Passport Checkpoint

Map
International

Right After Passport Checkpoint

Map
Domestic

After Security Checkpoint 1

Map
Domestic

After Security Checkpoint 2

Map
International

Opposite Flight Gates A2-A5-A7-A10

Map
International

Opposite Flight Gates F6-F7-F8-F9-F12-F13

Map
International

Opposite Flight Gates B3-B4-B6-B7-B9-B10

Map
International

Opposite Flight Gates D3-D4-D6-D11-D12-D13-D16

Map
Domestic

Flight Gates G2A-G2B-G5

Map

Families with children aged 0-2 years can use our complimentary buggy vehicles, which follow predetermined routes within our terminal.

 

Locations of the iGA Buggy Stations:

 

  1. Departures floor, opposite Gate C1, after the İnternational passport checkpoint
  2. Departures floor, opposite Gate E1, after the İnternational passport checkpoint
  3. Departures floor, opposite Gate D1, after the İnternational passport checkpoint
  4. Departures floor, next to the Information Desk for Flight Gate G, after the İnternational passport checkpoint
  5. Arrivals floor, between gates A3-A5 in the international flight gates area
  6. Arrivals floor, between gates B5-B7 in the international flight gates area
  7. Arrivals floor, adjacent to Gate D9 in the international flight gates area
  8. Arrivals floor, between Gates F5-F6 in the international flight gates area
  9. Arrivals floor, between Gates G5-G6 in the domestic flight gates area
  10. Arrivals floor, opposite Gate G10 in the domestic flight gates area

Stores Selling Children's Products

 

iGA Istanbul Airport features both local and foreign brands to meet the needs of all our guests. For our younger guests, we offer various clothing and toy options.

 

 

The following stores offer children's products:

 

  • Boyner – Children's Clothing
  • D&R – Toy Selection
  • Mavi – Children's Clothing
  • Sunglass Hut – Children's Eyewear
  • LCW - Children's Clothing
  • USPA Kids – Children's Clothing

Restaurants Offering Children's Menus

 

Restaurants offering children's menus:

 

  • Popeyes – Kids' Sandwich, Kids' Drumstick Meal, Kids' Piece Meal, Fruit Juice
  • Burger King – Kids' Hamburger, Kids' Cheeseburger, Kids' Chickenburger, Kids' Chicken Tenders
  • Mvnch – HIPP Infant Formula
  • Çay Saati – HIPP Infant Formula
  • Enva – HIPP Infant Formula

Instagram Game Filters for Kids

With our Instagram game filters that we have shared as iGA Istanbul Airport, you can have fun with your kids while you wait for your flight.

Instagram Game Filters

ATC Tower Game

Bosphorus Zone Game

Airport Jetpack

Airport Run

Catch the Luggage

Unaccompanied Passengers

Children between the ages of 2 and 12 years, but who have not yet reached their 12th birthday at the start of their journey, must travel with a parent, or with an adult who is aged 18 years or older.

 

Your Child's Solo Travel

 

Children who have already turned 2 years old, but have not yet reached their 12th birthday, may travel as an unaccompanied minor. However, unaccompanied children aged between 2 and 7 years old must remain under the supervision of the cabin crew.

 

Traveling Without a Guardian

 

Children who have already turned 2 years old, but have not yet reached their 12th birthday, may travel as an unaccompanied minor. However, unaccompanied children aged between 2 and 7 years old must remain under the supervision of the cabin crew.

 

  • Although unaccompanied children are given priority at airports, it is still important to ensure that your child arrives at the airport at least two hours before the flight. Istanbul Airport has a check-in counter specially reserved for unaccompanied minors.
  • During the check-in process, our staff will explain the procedure and provide you with the necessary documents to sign.
  • On completion of the check-in and paperwork procedures, minor passengers will be accompanied on board the aircraft by a staff member.
  • Please make sure that your child's flight has departed before leaving the airport.
  • On arrival, the cabin crew will hand the minor passenger over to the designated staff member at the destination. After completion of the customs and baggage formalities, the staff member will transfer the minor passenger to the person specified by you, in exchange for a signature.