Accessibility

2. Accessible Transportation

İETT

All buses serving the airport are wheelchair accessible.

Email: iett@iett.gov.tr

Phone: +90 212 372 22 22

Havaist

HAVAİST offers accessible midibuses for guests with wheelchairs. If coming from the city, inform Havaist at least 6 hours before. If leaving the airport, inform them at least 1 hour before.

Email: info@hava.ist

Phone: +90 850 888 33 34

Accessible Taxi

Accessible black luxury taxis with easy boarding seats are available. Request at the greeting area on the arrivals floor taxi desk or via the contact number provided below.

Email: bilgi@havalimanitaksi.com.tr

Phone: +90 850 780 7734 / +90 533 315 7133

3. Tactile Paving for Visually-Impaired Guests

Visually-impaired guests can make use of the tactile paving application, which extends from the sidewalk at entrance doors 1, 3, and 7 on the departures floor, through the priority security checkpoint, to the information points; as well as from the arrivals floor reception points to the public transportation area and taxi waiting areas.

At the metro station, guiding paths connect to elevators and extend to the information desk at Entrance 4 of the terminal. Before reaching the entrance gates, the paths branch off to the assistance call phones. Passengers who have booked wheelchair or assistance services with their airlines can use these phones to directly reach airport staff.

On the arrivals floor, guiding paths connect the reception points to several key areas: the public transportation zone on level -2, the taxi waiting area on the same floor, and the metro station.

At the information desks reached via these guiding paths, Braille panels are provided, displaying floor information and the services available on each level.

My Route and Accessible Route

For our passengers using white canes, we provide independent travel options through the “My Route” feature in the Istanbul Airport mobile app and the dedicated single-lane Accessible Route.

The single-lane Accessible Route connects with the four-lane guiding paths located at the terminal entrances and continues through the Domestic Flights Second Security Checkpoint, using the priority passage for passengers with disabilities, all the way to the domestic flight gates.

Visually-impaired guests can use the "voice over" feature on their phone, as well as the accessible route, and the "My Route" application can be accessed when opening the map in the Istanbul Airport mobile app. Visually-impaired guests can use the My Route application to search for any location on the airport map. Voice guidance provides an easy route to their destination, as well as providing information about their surroundings.

4. iGA Cares Silent Rooms

For passengers sensitive to noise or crowds such as those with autism, Down syndrome, cerebral palsy, dementia, Parkinson’s disease, or epilepsy we provide quiet rooms where they can relax in a calm environment. A Silent Room is located in the check-in area. Two ore Silent Rooms are located boarding gate areas.

No reservation is required. If assistance is needed, passengers can press the call button on the device located at the entrance to request staff support.

iGA Silent Room – Check-in Area

Located at the beginning of the M check-in area, this room includes resting chairs, a small private space for removing prosthetic limbs, flight information screens, and a wheelchair charging station.

iGA Silent Room – Boarding Gates

These rooms are located opposite Gate G6 in the Domestic terminal and opposite Gate B1 in the International terminal. These rooms include sensory toys, a TV, a padded quiet space for use during crises, relaxation areas, board games, a refrigerator for medicines requiring cold storage, water dispensers, and flight information screens.

5. Sunflower Lanyard

The Sunflower Lanyard program supports passengers with hidden disabilities such as dementia, autism, or speech and reading difficulties. It helps staff recognize their needs, offer extra time, and provide quicker assistance when necessary. The lanyard can be requested free of charge from information desks and is accepted worldwide.

6. Accessible Toilets

Accessible toilets are available in all restroom areas within the terminal and car park. They are equipped with Braille signage, audible occupied/vacant indicators, emergency buttons, and outward-opening sensor-operated doors.

7. Video Call Center (Sign Language)

Our Video Call Center offers sign language services 24-hours a day through the Istanbul Airport mobile app and on the istairport.com website.

8. Priority Baggage Waiting Area

Special waiting areas near baggage belts are reserved for passengers with disabilities.

9. Electric Wheelchair Charging Stations

Passengers using their own electric wheelchairs can recharge them at charging stations located at the following points within the airport:

10. Café Yanımda

Café Yanımda located opposite Domestic Gate G4, is run in partnership with iGA and TUM, employing staff with disabilities. It offers accessible seating, a quiet dining area, tactile maps, a digital sign language kiosk, and wheelchair charging stations. Profits are shared with NGOs supporting accessibility.

11. iGA Cares Dining Cabin

Private dining cabins are available for passengers with conditions such as Parkinson’s or cerebral palsy.